Frequently Asked Questions
Q: Does Zachary Ltd. sell to the public? What does “to the trade” mean?
A: Zachary Ltd. is committed to selling to the interior design trade through off-the-floor sales and special orders. This means that we do not operate as a retail store; we sell our goods through registered interior designers to support trade professionals. Trade professionals include, but are not limited to, interior designers, interior architects, and others actively working in the field. If you are a member of the general public interested in pieces at Zachary Ltd., we can help connect you with a designer in our network.
Q: How does an interior designer register with Zachary Ltd.?
A: Trade professionals can register with Zachary Ltd. in-person or via email by providing a completed ST3 Certificate of Exemption. If you would like to remotely register with Zachary Ltd. please fill out this form and email it to email@example.com with your full name and contact information under the subject “Trade Professional Registration and ST3.” Once your tax exemption form is registered with us, your purchases will default to No Tax; keep this in mind if you choose to make personal purchases with us, as we will need to be notified if you would like standard sales tax added to any purchases.
Q: What forms of payment does Zachary Ltd. accept?
A: We accept payment via check, cash, credit card, or PayPal. Payment by check is our preferred method of payment. Accepted credit card issuers are Visa, MasterCard, American Express, and Discover Card. Zachary Ltd. does not currently charge clients a fee for payment via credit card. View our full payment agreement here.
Q: Does Zachary Ltd. sell from the showroom floor?
A: Yes! We sell from the showroom floor. Our website reflects inventory that we have available on-site, and we are always happy to pack items off the showroom floor same-day. International Market Square has a dock area where our team members can meet you and bring your wrapped selections to your vehicle. If you are purchasing a large piece of furniture – like a sofa, chandelier, mirror, or case goods – we ask that you arrange pickup with a third-party delivery company. We are happy to suggest local delivery resources upon request.
Q: Do I have to pick up my special order items the same day they come in, or take my purchases off the floor with me the same day I pick them out?
A: No, but please consider our limited capacity for storage and pick up your items as soon as possible. After 14 days, we charge $15 per week for storage fees of items left here without prior arrangements or approved extension.
Q: Why do some items on the floor have freight costs?
A: When we include freight in the price of some items here on the sales floor, it reflects the amount we paid to get the item here to the showroom. Especially in these unprecedented times with international supply chain shortages, freight charges have increased dramatically. We include incoming freight charges on some pieces of furniture to recoup part of our expense. This makes it possible for us to have a consistent variety of furnishings available off-the-floor.
Q: Does Zachary Ltd. do consignment with local artists, collectors, etc?
A: Yes! We at Zachary are proud to display pieces by local artists, collectors, and more. We strive to offer fair consignment prices and display space at no cost to the consigner. All consignment items are subject to initial approval by Zachary. All items sold on consignment are subject to a 50% split with Zachary unless otherwise stated. Consignors displaying pieces prior to this policy will see no change to their pricing. We are happy to work with consigners to set prices that are fair to all parties. Read the full policy here and contact us if you would like to learn more.
Q: Can I take items off the showroom floor for approval with my client?
A: Yes! We allow registered trade professionals to take pieces off the showroom floor for approval in client spaces. Our approval period has a maximum of 14 days, but we are always appreciative of earlier returns when you are able. After 14 days, you will be sent an invoice for items that have not been returned or approved for an extension. We kindly request that you make careful and thoughtful selections when choosing items for approval, as it can be tough on us when tons of items are out for long periods of time. View our full approval policy here.
Q: Does Zachary Ltd. including packing for purchases?
A: Yes, we are happy to provide basic packing to make sure you can take your purchases home with ease. The packing we can provide includes bubble wrap, tissue paper, and shopping bags. At this time, Zachary Ltd. does not ship. If you need shipping services or extra packing for shipping, like boxes, moving blankets, or styrofoam we are happy to connect you with a local pack & ship company. Zachary Ltd. is not responsible for covering the extra expense of shipping or premium packing provided by a third party. Additionally, we are not responsible for any damages that occur outside of the Zachary showroom, whether the product leaves with you or with a third party shipper. We do our best to pack your purchases with care and attention, and are happy to discuss options for your individual packing needs if the situation arises!
Q: Does Zachary Ltd. accept returns?
A: After an invoice has been paid for, we do not accept returns. In special cases with extenuating circumstances, we reserve the right to consider returns on a case-by-case basis. We ask that you please make thoughtful selections, especially when placing special orders.
Q: How does placing a special order work?
A: To place a special order with Zachary, start by giving us a call or sending us an email with the brand and SKU number of the piece you are interested in. You can find our full list of lines digitally on our Lines website page, or stop by to peruse our physical catalogs. Once you’ve picked some pieces, we’ll get in touch with our vendors and get back to you ASAP with a quote. If you decide to go ahead with the order, we will send a deposit request to you, then place your order upon receipt of payment. We require a 50% deposit for items being shipped to IMS or a local receiver, and full prepayment for an order that is being drop-shipped directly to your client's residence or a receiver outside of the metro area. Not all of our vendors allow for drop-shipping, please send us a note to learn more. We will keep an eye on your order as it moves through the shipping process, and we will keep in touch about things like delivery times and delays. When the item is delivered to us here at IMS or at a local receiver, we require the rest of the invoice to be paid in full before release.
If you are placing a special order for an item that is also on the Zachary showroom floor, you may notice a difference in price. We do our best to price all of our pieces in a fair and reasonable way, but when costs are ever-changing without notice from vendors, there is a possibility for mismatch between price tags on the floor and special order quotes.
Q: When I get a quote from Zachary, how long is it good for?
A: When we quote a price, we can guarantee it for 14 days. After 14 days, prices are subject to change.
In the case of special orders, we quote prices for the physical items only – you are additionally responsible for paying for the cost for freight and shipping on your order. Freight is not billed until the item has been shipped and received, at which point you will be sent a final balance due invoice. Your final balance due will include any remaining balance for physical items, and costs like shipping, handling, receiving, and importing surcharges.
Q: Does Zachary Ltd. do rentals for showcases/tours or allow pieces to be taken out for photoshoots?
A: Yes, we allow registered trade clients to take out selections for a maximum of three days for photoshoots and home tours. You can read an overview of our photoshoot/rental policy via our Approval Policy. Please contact us to learn more about our photoshoot and rental fees and policies.
Q: How does the Zachary Ltd. Loyalty Club Work?
We’ve been doing a lot of reflecting lately on how we can give back to our clients who have been steadfastly committed to us over the past 25 years and through the challenges of the pandemic. Now, we're proud to introduce the Zachary Loyalty Club – a rewards program for our community.
The Loyalty Club has three tiers:
Silver: $5,000 - $10,000 purchased from Zachary in the past year
Deposits waived on special orders from any of the lines in our catalog until your item ships from the vendor (does not include custom and COM orders)
Physical copies of our biannual lookbook delivered to your office
Access to our Close Friends Instagram stories, to get an exclusive first look at new products as they hit the showroom floor
Gold: $10,000-$25,000 purchased from Zachary in the past year
Silver Tier's benefits PLUS
Exclusive pricing on all standard inventory items off the showroom floor, for project or personal use (with the exception of our Wall Art)
Platinum: $25,000+ purchased from Zachary in the past year
Silver Tier's benefits PLUS
AND Exclusive pricing on all standard special orders from any of the lines in our catalog (valid for special orders placed on or after February 1st, 2022, does not include COM)
Qualified studios will advance through the levels of the Loyalty Club as the studio’s spending in 2022 meets the marker for each tier. 2023 Loyalty Club statuses will start out based on the total of purchases made and orders placed in the 2022 calendar year. Zachary Ltd. will notify your team when your studio qualifies for a new benefit. As always, registered clients are welcome to contact us for more info on Loyalty Club benefits!