A: To place a special order with Zachary, start by giving us a call or sending us an email with the brand and SKU number of the piece you are interested in. You can find our full list of lines digitally on our Lines website page, or stop by to peruse our physical catalogs. Once you’ve picked some pieces, we’ll get in touch with our vendors and get back to you ASAP with a quote. If you decide to go ahead with the order, we will send a deposit request to you, then place your order upon receipt of payment. We require a 50% deposit for items being shipped to IMS or a local receiver, and full prepayment for an order that is being drop-shipped directly to your client's residence or a receiver outside of the metro area. Not all of our vendors allow for drop-shipping, please send us a note to learn more. We will keep an eye on your order as it moves through the shipping process, and we will keep in touch about things like delivery times and delays. When the item is delivered to us here at IMS or at a local receiver, we require the rest of the invoice to be paid in full before release.
If you are placing a special order for an item that is also on the Zachary showroom floor, you may notice a difference in price. We do our best to price all of our pieces in a fair and reasonable way, but when costs are ever-changing without notice from vendors, there is a possibility for mismatch between price tags on the floor and special order quotes.